HCom (Higher Certificate in Office Management)
Office managers and office secretaries are the backbone in the businesses providing support to smooth functioning of the office. If you are organized, efficient and reliable, join the programme for a fulfilling career.
1 YEAR NQF Level 5
The purpose of this programme is:
- To provide training in secretarial and office administration for both first time job seekers and employees with experience who wish to advance their careers.
- To develop proficiency in practical skills in computer applications.
- To cultivate communication skills in interacting within the organization and with the clients of the organization.
- To gain expertise in office procedures and managing a technology driven office.
The office management skills to work within the structures of the organization and aiding to the smooth flow of office functions. Expertise in planning, expediting, and facilitating the creation and management of correspondence and records management using office technology.
Principles and Practices
The ability to apply management principles to carry out office duties; analyse and understand customer queries to provide best customer service. The Practical skills in forming good office etiquette and good work habits.
The skills in effective communication to present and communicate both verbally and non-verbally within a diverse work environment. The ability to communicate within teams and departments of the business using appropriate channels of communication.
The understanding of office procedures and office systems in expediting the executive functions of the business.
The ability to identify problems in office situations, select appropriate methods of office management, which includes simplification of office systems and procedures, project management and time management.
Ability to acquire and use skills that will lead to continuous learning, sharing of knowledge, and the capacity to maintain intellectual curiosity
Ethical Decision Making
Decision making skills to uphold the highest standards of service and work habits based on integrity and respect.
Acquire subject knowledge in the areas of office management, computer application, business administration, basic accounting, basic law, communication, public relations and values.
The ability to plan, schedule work and manage time efficiently.
The skills in understanding self and interacting with people in work situations, which includes developing personal qualities that support in carrying office duties efficiently and managing conflict.
The ability to apply effective, creative and innovative solutions, both independently and cooperatively, to carry out office duties.
Proficiency in computer application and office technologies.
Advanced Certificate in Office Management or Bachelor of Business Administration (BBA) in Management.
Successful graduates may be employed in public and private organizations as:
Customer relations officer
Public relations officer
Front office manager, etc.